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The First Steps Toward Becoming a 10X Internet Dealership

October 2011 Internet sales velocity comes from attacking process failure points. There are two that all too often occur just after arrival of a lead: failure to send a multi-vehicle price quote within 10 minutes, and failure to follow up with a phone call within 20...

The Fast and Furious Life of a Toyota Internet Sales Director

Written by Noel Graham, Internet Sales Director at North Hollywood Toyota. Life is tough enough these days.  The world we live in is faster and more demanding than ever.  Customers can shop twenty dealers at a time with just a few clicks of the mouse.  They can get my...

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