Your customers are on Facebook – 74% of them according to our recent Social Media Trends Study – so you should be too. Not just posting but communicating. Good news is – Facebook just made it easier for you to do that by expanding its “chat” or “message” tool, Facebook Messenger, for businesses.
Messenger for Business gives you the ability to interact with your customers in a place they already are – which means they’re more likely to see and respond to your message. You can conveniently send customer service updates, order confirmations, special offers and much more. And it’s FREE!
More proof Facebook Messenger is where your customers are – – the app is now the second most downloaded. #1 is Facebook itself.
Facebook Messenger should also be added to your website so mobile users can chat and send messages directly through the app to you and your employees – – increasing your opportunities to engage with your customers and clients.
Have questions about Facebook’s new feature? Contact your client advocate or call us at 1•888•713•8958. We are experts at helping you turn social sites into lead generating machines.