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Respond to Negative Reviews the Right Way

Respond to Negative Reviews the Right Way

Businesses of all sizes should have a process for monitoring and responding to all reviews. When the reviews are negative, responding can be tricky. More customers are doing their research online, and it’s up to businesses to respond, alleviate and pacify reviewers in...

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J.D. Power: U.S. Auto Industry Recovery is Now at a Pause

J.D. Power: U.S. Auto Industry Recovery is Now at a Pause

Six weeks of consecutive growth in the U.S. auto industry has stalled, according to J.D. Power. This means sales remained level for three weeks in May across a majority of markets, according to J.D. Power experts who share industry updates during weekly webinars. Read...

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