The Company Blog

My dentist could take a lesson from my barber. It sounds ridiculous. What could one possibly have to do with the other? But, after visiting a barber’s website recently and booking an appointment online, I began to yearn for widespread adoption of A.I. chat. Sure, I...

How You Can Benefit When I was a kid, the only virtual reality available was my imagination. Cable television, movies and early video game consoles like Nintendo were my primary escapes (dare I mention books?). My generation is lucky we still have our eyesight, what...

”Those little yellow stars result in clicks gained or lost, social engagements won or lost, physical visits that might never happen and, bottom line, lost revenue.” Learning by doing can’t be beaten, and we do a LOT of doing. The thousands of hours we spend helping...

Stop the scroll-bys! Those who’ve been paying attention to our blog—or who have shopped online or booked a dog walker—know technology is rapidly changing the online sales and customer service process. We recently wrote about chatbots that can communicate in English...

Our trends study has the answer.   Our 7th Annual Automotive Social Media & Online Trends Study tells us social media and online reviews play a bigger role than ever in automotive sales and service transactions. Customers trust the crowdsourced ratings and reviews...

Let’s get real—if your business is not on social media this year, you are doing yourself a huge disservice. Market research from Facebook and Instagram, two of the world’s largest social networks, proves that your business’ online presence is extremely important to...