The Most Important Question You Can Ask Your Customers

The Most Important Question You Can Ask Your Customers

It’s the most important question you can ask a customer: Will you recommend our business?

The answer, the Net Promoter Score®, is now included in our Review Surge Weekly Customer Survey Summary which shows the results gathered through our award-winning Review Surge technology.

The Net Promoter Score® indicates:

  • How likely your customers are to recommend your business to others
  • Is based on a scale from -100 to 100 and is a key indication of your businesses’ customer satisfaction and leading indicator of growth
  • Anything above 0 is good and anything above +50 is considered excellent

Here’s how Checkered Flag Auto Group uses NPS:
“We review our Net Promoter Score and the data we get from Review Surge weekly. The NPS is the first metric we can use to compare stores in our group and is a great indicator of how we are doing as a business.”
Pete Lively, VP & Dir. of Variable Operations

Already a client but not using Review Surge? Email us to learn more. Not yet a client? Take a free 10 minute demo to learn more.


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