I am pleased to share positive changes that are coming your way starting right away.
First, we have made the decision to create a team of account managers whose sole focus it is to provide you ongoing customer service and support.
To date, our account managers also handled the responsibility to launch new dealers, taking about half their time.
With this change, your account manager will be much more available to you to support your growth and success using ResponseLogix.
To head this team, I am pleased to announce the hiring of Nick Lozovsky into the position of Training and Account Management Director.
Nick comes to us from an automotive consulting background, most recently providing consulting support to a number of dealers in California and Colorado, most of whom use ResponseLogix.
He has developed powerful, successful processes in the stores he has worked with that, when combined with our SmartQuote and SmartFollow products, have consistently delivered outstanding results.
More broadly, he has a strong success track record across his entire 10 years closely involved in internet auto sales. I look forward to you meeting him so you can gain the benefit of his ideas.