1. Send surveys to all customers who have made a transaction
Surveys give customers the opportunity to leave feedback and should be kept as straightforward as possible to increase response rate. Digital Air Strike’s surveys include only four questions including ways the business can improve. This open-ended question allows customers to share honest opinions with the business. Remember that even positive surveys can include valuable advice for the business. Our clients have been able to use the customer responses to uncover areas of their business that need improvement.
2. Track employee performance and view top performers through customer feedback
Digital Air Strike’s award-winning Mission Control allows businesses to manage their entire online reputation and third-party reviews from a centralized dashboard. Businesses can evaluate performance by individual location, region, corporate level, or by employee with our customizable, user-friendly interface. Know your top performers and evaluate areas that need improvement.
3. Request customer reviews and get feedback that can be posted on top review sites
When a customer completes the survey make it easy for them to share the feedback publicly on top review sites. This will improve your online reputation by increasing reviews. When happy customers are prompted to leave a review, star-ratings improve dramatically. Our customers have seen measurable results from putting this process into action.
Click here to take a 10-minute demo and learn how you can use customer feedback to benefit your business!